Zen and the art of customer support

As of today, we’ve taken the decision to start using Zendesk as our Helpdesk.

Zendesk allows us to offer a professional-grade support service, letting us manage requests, workflows and processes in a simple manner.

From automated notifications, emails, escalation, prioritisation, and teams spanning the globe – it’s just what we needed to deliver a fantastic service to our clients.

If you’re an existing customer, you can access our helpdesk portal at http://logicspot.zendesk.com/

If you are not a customer and want to start using a fantastic team to provide website design, branding, office systems … and fantastic customer support, then please contact us

About Mark

Mark is the CEO of LogicSpot and loves his job. He still gets up every day and is happy to be in a career that he loves. From a young age he wasn't sure whether to go down the route of IT and software development, or art and design - both being his flair through schooling along with music. He chose the embodiment of both - designing beautiful websites and applications with his team that deliver beyond client expectations with finesse and grace

April 7th, 2010 / Tags: customer, customer service, customer support, helpdesk, helpdesk portal, it support, service, website design, zen helpdesk, zendesk / Comments: 0