Thought I would share a journey ... well, more a labour of love with you
We're trying to choose a hosted client relationship management (CRM) system and a project management system and thought we'd share our journey with you. These really are just my views but I'd love your comments if you wish - am I going barking mad? Too fussy? Something else? Let me know in the comments at the bottom :-)
Our CRM system is simple right now - it's various physical whiteboards, online address books ...
As of today, we've taken the decision to start using Zendesk as our Helpdesk.
Zendesk allows us to offer a professional-grade support service, letting us manage requests, workflows and processes in a simple manner.
From automated notifications, emails, escalation, prioritisation, and teams spanning the globe - it's just what we needed to deliver a fantastic service to our clients.
If you're an existing customer, you can access our helpdesk portal at http://logicspot.zendesk.com/
If y ...