Magento development & ongoing support for an iconic publishing house

Faber & Faber is an established publishing house with roots going back all the way to the early years of the twentieth century. Today, Faber & Faber has numerous literary heavy-weights under their belt (including twelve Nobel Laureates!), with a repository including biographies, memoirs, fiction, poetry, political and religious essays, art and architecture monographs, children’s books, and pioneering ecology pieces.

Not only do they sell and promote their books through the Faber & Faber website, but also deliver a wide range of creative writing courses ranging from single days to many months through the sister site Faber Academy. As one of the great publishers out there, they figured there’s no one better placed to understand what a writer needs.

Faber & Faber launched their two ecommerce sites in 2014, and they were looking for a new full service Magento agency to help them deliver their digital road map. We took on Faber & Faber as our client in May 2017, and we are now working closely together with their management team to continue to improve both sites in an exciting growth period.

40%

Increase in transactions compared to previous year

17%

Improvement in site speed

23%

More additions to basket compared to previous year

Magento audit & existing backlog

When we first took over Faber & Faber’s existing Magento website we started by performing an in-depth site audit looking at performance, the code base, security and SEO. Once the audit was completed, we had a clear overview of prioritised actions we wanted to take over time.

Faber & Faber brought with them a backlog of potential work, for us to get stuck into. We managed to come up with a whole raft of recommendations at pace, and have so far been able to tick off many items on the list – all so that we can move on to bigger and better things.

Server migration & site speed

When Faber & Faber joined us, we worked with them to source the most appropriate hosting company to meet their needs. We were also keen, as is always the case, to make whatever improvement we could on site speed with the move, and we’ve done so but will improve on more over time with them.

Ongoing support

We continue to consult and quickly respond to requests for Faber & Faber, with an ongoing retainer in place and run regular, smaller projects alongside their monthly work so we can tackle bigger pieces of work at a pace.  They have exciting plans for the future and we’re delighted they’ve chosen LogicSpot to partner with them on their journey.

“LogicSpot are a delight to work with, and have been since we met. They took on our (very!) crumpled Magento build and set to work doing the ironing with patience and grace. They’ve been proactive but not pushy, extremely responsive, and their work – be it the code itself or the just-as-important account management – is always top-notch. A great team. Very highly recommended.”

 

–  Ian